Return Policy
We want you to be completely happy with your PEAKTOW purchase. If something isn’t right, we’ll work with you to make it right — even months after your purchase.
Return Period for Direct Purchases:
- You may return most new, unused items purchased directly from PEAKTOW.com within 365 days of delivery for a refund or exchange.
Purchases Made Through Other Retailers (Including Amazon):
- If you purchased your PEAKTOW product from another retailer, including Amazon, please follow their return policy and process.
- Our 365-day return window applies only to purchases made directly from PEAKTOW.com.
Conditions for Returns:
- Items must be in original condition with all parts, accessories, and packaging included.
- Certain items (e.g., electrical components, custom orders) are non-returnable unless defective.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How to Start a Return:
- Contact our support team with your order number and reason for return.
- We’ll provide return instructions and a return label.
- Once we receive and inspect the item, we’ll issue your refund or exchange.
📩 Contact Us to Start a Return — we reply within 24 hours.