Return Policy

We want you to be completely happy with your PEAKTOW purchase. If something isn’t right, we’ll work with you to make it right — even months after your purchase.

Return Period for Direct Purchases:

  • You may return most new, unused items purchased directly from PEAKTOW.com within 365 days of delivery for a refund or exchange.

Purchases Made Through Other Retailers (Including Amazon):

  • If you purchased your PEAKTOW product from another retailer, including Amazon, please follow their return policy and process.
  • Our 365-day return window applies only to purchases made directly from PEAKTOW.com.

Conditions for Returns:

  • Items must be in original condition with all parts, accessories, and packaging included.
  • Certain items (e.g., electrical components, custom orders) are non-returnable unless defective.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

How to Start a Return:

  1. Contact our support team with your order number and reason for return.
  2. We’ll provide return instructions and a return label.
  3. Once we receive and inspect the item, we’ll issue your refund or exchange.

📩 Contact Us to Start a Return — we reply within 24 hours.